Customer Service Specialist (Fixed Term)
Supply Chain Kingsgrove Full-time Australia
Job Description
Customer Service Specialist (Retail)
Fixed-term parental leave cover (April 2026 – January 2027) with potential for extension or longer-term opportunity.
Customer Ordering
- Process Retail Sales Orders as required
- Ensure customer orders are fulfilled and delivered according to required time frames
- Ensure system accuracy of customer orders including assignment of rejection reason codes
Customer Service
- Respond to and investigate customer queries in relation to short orders, late deliveries, lost orders or incorrect deliveries, ensuring that they are dealt with in a professional and timely manner
- Escalate to the Customer Service Manager any serious or complex customer complaints requiring management intervention or involvement
- All incidents logged, managed and resolved via the Incident Log
Master Data
- Manage Master Data set up and change process with 3PL warehousing partner and 3PL Transport partners.
Supply Chain Support
- Maintain regular contact and build relationships with Key stakeholders, focusing on inventory availability and escalate any issues as required
- Collaborate with planning team to ensure allocated supply is adhered to and escalate any inventory issues to Planning Manager.
- Manage Order related KPIs with 3PL warehousing partner and 3PL transport partners.
Qualifications
Working at JDE Peet’s is hands-on, giving you the chance to leave your mark while working together as one team. We’re a fast-paced company on a mission, focused on what matters most. Our environment demands energy, agility, and bold thinking. If you’re ready to make an impact and grow in a global team, JDE Peet’s is the place for you.
For this role as the Customer Service Specialist (Retail) we’re looking for someone who has the following skills and experience:
- Order management experience and / or Customer Service experience.
- Attention to detail and able to focus on and work to a deadline.
- Ability to build successful working relationships.
- High level of written & verbal communication
- Self-Starter & continuous improvement mindset
- Team player but able to work unsupervised.
- SAP experience would be helpful for the role
Additional Information
Your application at JDE Peet's If you are interested in this career opportunity at JDE Peet's, apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peet's would be an online assessment, followed by interviews. A pre-employment check can be part of the recruitment process.
Our DE&I Statement
At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.
Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.
Our efforts on this agenda have earned us the prestigious Catalyst Award, as well as the Fair Pay Leader Certification in 2025 thanks to an unexplained gender pay gap of 0.52%.
#unleashyourpossibility #acupofamazing
JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.
Company Description
Who we are?
We are JDE Peet’s. We craft coffee for every cup and build brands for every heart.
JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs. In 2025, JDE Peet’s generated total sales of EUR 9.9 billion and employed a global workforce of more than 21,000 employees. Discover more about our journey to deliver a coffee for every cup and a brand for every heart at www.jdepeets.com.
What’s it like to work at JDE Peet’s?
We believe amazing things happen over a cup of coffee. Together, we create those moments every day, turning ideas into impact and possibilities into reality. At JDE Peet’s, we work as one team guided by our values: we Dare to Amaze, Own It, Make It Simple, and Win Together. Here, you’ll find the freedom to innovate, the courage to take bold steps, and the support to grow your career in a global environment.
Come join our team and discover what your cup of amazing can be! Find out more at http://careers.jdepeets.com